GENERAL CONDITIONS
The prices are per apartment or private room with bathroom, on the APT Year Comunication Price List. The prices vary on a seasonal and yearly basis, as indicated in the price list of the web site.
Services included in the price :
- Bed Linen and towels
- Final cleaning
- Weekly change of linen for stays longer than one week.
- Consumption of electricity and water included.
- Air Conditioning or Heating
- Parking
- Use of swimming pool (during opening season)
- Use of barbecue
Chairs and cots for children under 2 years are available with no additional cost.
Services available on request:
-Extra linen change Euro 15,00 per person
-Extra cleaning Euro 15.00 per hour
-Extra bed € 100,00 weekly
-Extra cleaning charge for small to medium sized animals 40,00 Euro
-Breakfast on request € 10.00 each person and € 6,00 for children 3-10 years old (sweet and savory)
- Rent towels for swimming pool € 5,00 per 2 sheets
BOOKING METHOD AND PAYMENT TERMS
The booking methods and cancellation policy are depending on the rate booked and are clearly written during the booking process online. For any clarification or question Agriturismo Valleverde staff is available.
SECURITY DEPOSIT
The security deposit of €150,00 must be paid when you check in. It will be returned to you when you check out, minus the cost of any damage or breakages.
ARRIVAL
Scheduled arrival is from 4 p.m. to 6:30 p.m. or the first night of your stay. If you know before departing that you will be unable to arrive at that time, please contact us to arrange an alternative arrival time. If you are delayed during your journey, you must inform us immediately so that we can postpone your scheduled arrival. If you arrive one or more days after the scheduled date (even if you have informed us in advance that you will be arriving late), you will not be entitled to request a reduction on the rental price.
GUESTS
The person named on the booking sheet will sign the rental contract, pay the security deposit and receive the keys. From that time on, the person named on the booking sheet shall be responsible for the use of the property, including the outhouses, the accessories and the furniture and fittings, in accordance with current Italian legislation.
DEPARTURE
The property must be vacated between 9 a.m. and 10.00 a.m. on the date of departure. If you know in advance that you will need to leave earlier than 9 a.m., please inform us the morning prior to departure so that we can organise the check-out procedure, which involves the return of the security deposit, minus any deductions.
CLEANING
The property will be clean and tidy on arrival, with fresh linen and following all covid measures. The term “cleaning” here refers to the standard cleaning of rooms left in normal conditions of use, with the kitchen, appliances and dishes already cleaned. If the rooms have been left in an unacceptable condition, an appropriate sum will be withheld from the security deposit.
AVAILABILITY OF THE OWNERS
If, in exceptional circumstances (fire, flood, etc.), Agriturismo Valleverde were to be unable to offer you the property you have booked and were also unable to offer you a property of equivalent quality without levying additional costs, the contract will be terminated and our liability shall be limited to the reimbursement of the sum paid for the rental.
NUMBER OF GUESTS
Only the persons named on the guest details form supplied with the arrival instructions are entitled to stay at the property. The maximum number of persons who can sleep at the property is stated in the description and confirmed on the booking sheet. Additional guests will not be accepted, unless we have provided written authorisation for additional guests. It is essential that at least two of the guests are aged 21 or over.
USE OF THE SWIMMING POOL
Agriturismo Valleverde has a 14 m x 8 m swimming pool (depth 1.25m), to which there is direct access. All liability lies with the renter from the time at which he or she receives the keys, at which time the owner shall be released from any liability relating to the safety of authorized guests. In any case, use of the swimming pool is reserved for those whose names are stated on the guest details form. All guests must behave properly and diligently, in accordance with normal safety standards. Particular care must be given to the safety of children.
ANIMALS IN THE POOL
In the interests of hygiene, we cannot accept pets.
CONSUMPTION
The normal consumption of electricity, gas and water is included. By “normal consumption” we mean the levels of consumption required for the ordinary utilization of home appliances and lighting. If your consumption is exceptionally high, an appropriate proportion of the security deposit will be withheld, calculated on the basis of the current tariffs.
PROBLEMS
If there will be any problem during the stay it must be informed our staff immediately so it is possible for us to solve the problem. Complaints made after the end of the stay shall not be deemed valid.
DISPUTES
Any disputes that may arise with Agriturismo Valleverde, relating directly or indirectly to the terms of the signed contract, shall be adjudicated upon by the Court of Arezzo.
Agriturismo Valleverde is owned by Valleverde S.r.l. Società Agricola, a company with its headquarters at San Giovanni Valdarno Cap 52027 – Italy - Via Montecarlo 15/A.
